A firmware update is behind recent reports that some Hue Bridge Pro smart hubs are no longer working, Ars Technica has confirmed.

In late June, there were reports of some Hue Bridge Pro devices not working properly after installing a firmware update. Philips released firmware version 2071353020 in early June, saying that it included “several small changes” to make Hue Bridge Pros work “better.” But some customers had a different experience: Their devices stopped responding and displayed a red LED.

A Reddit user going by the name statelymachine is one of the people online who reported that the update “bricked” their device.

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